- Mon - Sat: 8.00 - 18.00
- info@crediblelossadjusters.co.ke
- +254 734 484 900
FAQs
faqs
Most Frequently Asked Questions
These are some of Frequently Askeed Questions by our clients. Feel free to sent your today.
What is a loss adjuster?
A loss adjuster is an independent professional who investigates insurance claims to determine the cause, extent of damage, and fair value of the loss, ensuring accurate and impartial claim settlements.
How can I contact Credible Loss Adjusters?
You can reach us at our offices in Suna Estate, Wanyee Road, Nairobi, or contact us via +254 734 484 900 or info@crediblelossadjusters.co.ke for inquiries and claim support.
How do you ensure fairness and transparency in your assessments?
We adhere to strict professional standards, conduct thorough investigations, and base our reports on verified evidence and policy terms to ensure impartiality.
What should I do when a loss occurs?
Immediately notify your insurer and secure the affected property to prevent further damage. Then, contact your insurer or Credible Loss Adjusters for a professional assessment.
Do you provide services outside Nairobi?
Yes. Although based in Suna Estate, Wanyee Road, Nairobi, we serve clients across Kenya and the wider East African region.
What types of claims do you handle?
We handle a wide range of claims, including fire, theft, engineering, marine, business interruption, liability, agriculture, and more.
How long does a loss adjustment process take?
The duration depends on the complexity of the claim. Simple claims may be resolved within a few days, while more complex or technical cases may take longer to investigate and finalize.
Why do insurance companies use loss adjusters?
Insurance companies appoint loss adjusters to provide an unbiased assessment of a claim, verify facts, and ensure that settlements are fair, transparent, and in line with policy terms.